Help is Only.Com : SP Booking cancellation

Dear {%sp_name%},
You have cancelled booking ref {%order_id%} for Customer {%customer_name%} Booking cancellations are disappointing but sometimes unavoidable. We would like to understand the circumstances of the cancellation and if any part of the service has been provided. Please forward this email with comments to the below email address. We have requested your customer provide us feedback also.
Regards The CosyChats team contact@cosychats.com