Mail To Supplier For Booking Deny

Dear {%sp_name%},
Booking Ref : {%order_id%} Your customer {%customer_name%} has selected Deny, the booking has not been completed. The booking status has now reverted to Incomplete. Please discuss this with your customer and update the booking status to completed again when agreed with your customer. We hope you and your Customer can resolve this amicably to both your satisfaction but if you need to, please do not hesitate to contact us at the below email address. Where appropriate we can manually override this status to completed.
Kind Regards The CosyChats team contact@cosychats.com