CosyChats Privacy Policy: Your Privacy Matters
At Out of Darkness Comes Light Ltd (operating as CosyChats), we are dedicated to protecting your personal data. This policy outlines how we collect, use, and safeguard your information to provide a secure “oasis of calm” for our community.
1. Information We Collect
We only collect the minimum information necessary to provide our services:
Personal Identifiers: Name, email address, mailing address, and birthday.
Mentor Verification: For CosyChatters, we collect ID, address proof, and DBS checks to ensure community safety.
Transactional Data: Details of sessions booked via our website. Note: We do not store your payment details; these are handled securely by Worldpay.
Technical Data: Anonymous information such as IP addresses, browser types, and website usage statistics collected via cookies.
2. How We Use Your Data
We process your personal data based on legitimate interests or to fulfill a contract with you:
To administer your account and facilitate 1-2-1 virtual sessions.
To communicate important updates, feedback requests, or respond to your inquiries.
To maintain safety through our registration and “reasonableness” assessments.
To improve our website functionality and user experience.
3. Sharing Your Information
We do not sell or distribute your personal data to unrelated third parties. We only share information under these limited circumstances:
Service Providers: With partners who process data on our behalf (e.g., hosting or payment providers) under strict confidentiality agreements.
Legal & Safety: If required by law, or if a safeguarding concern is identified, we may share information with relevant authorities to protect the welfare of children or adults.
Proceedings: We may pass data to other users only if they confirm in writing their intent to take legal action against you.
4. Data Security & Storage
Your data is stored securely, primarily on servers within the United Kingdom. If data is transferred outside the EEA, we ensure recipients adhere to strict data protection standards.
Virtual Sessions: Chats are private, but please note that we do not monitor or record 1-2-1 conversations.
Retention: We only keep your data for as long as necessary to fulfill its purpose or meet legal obligations.
5. Your Rights
Under the UK GDPR, you have the following rights:
Access: Request a copy of the data we hold about you.
Correction: Ask us to update or fix inaccurate information.
Deletion: Request the removal of your data (subject to legal retention requirements).
Withdraw Consent: You can opt-out of marketing or change your cookie settings at any time.
6. Contact Us
For any questions regarding this policy or to exercise your rights, please contact us at contact@cosychats.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).