CosyChats Privacy Policy
Effective date: 31 March 2026
1. About This Policy
This Privacy Policy explains how CosyChats (Out of Darkness Comes Light Limited) (“CosyChats”, “we”, “us”, “our”) collects, uses, and protects your personal data when you use our platform.
CosyChats is an introduction platform that connects adults (18+) for one-to-one conversations based on shared experience.
2. The Type of Data We Collect
We may collect the following types of personal data:
2.1 Account Information
Name
Email address
Phone number (if provided)
Login details
2.2 Profile Information
Information you choose to include in your profile
Parenting experience and topics you select
Profile images or videos
2.3 Booking & Payment Information
Booking details (dates, times, users involved)
Payment information (processed by third-party providers — we do not store full card details)
2.4 Communication Data
Messages sent through the platform (where applicable)
Reports or feedback submitted to CosyChats
👉 Important:
CosyChats does not monitor or record private conversations that take place between users on third-party platforms (e.g. phone, video call).
2.5 Technical Data
IP address
Device type
Browser type
Usage data (e.g. pages visited, actions taken)
3. How We Use Your Data
We use your data to:
Create and manage your account
Enable bookings between users
Process payments
Provide platform functionality
Respond to enquiries or reports
Improve the platform
Maintain safety and integrity of the platform
4. Lawful Basis for Processing
Under UK GDPR, we process your data based on:
Contract – to provide access to the platform and enable bookings
Legitimate Interests – to operate, improve, and secure the platform
Legal Obligation – where required by law
5. Sharing Your Data
We may share your data with:
5.1 Other Users
Limited profile information
Contact details where you choose to share them
👉 You control what you share directly with others.
5.2 Service Providers
Payment processors (e.g. Worldpay)
Identity verification providers
Hosting and technical service providers
5.3 Legal Requirements
We may share data:
where required by law
to comply with legal obligations
to respond to lawful requests from authorities
6. Private Conversations
6.1 Conversations arranged through CosyChats take place privately between individuals.
6.2 CosyChats:
does not record calls
does not monitor conversations
does not store the content of private discussions
6.3 Users are responsible for what they choose to share.
7. Data Shared Outside the Platform
7.1 Users may share contact details to arrange conversations.
7.2 Once shared:
CosyChats does not control how that data is used
CosyChats is not responsible for communication outside the platform
8. Data Retention
We retain personal data only as long as necessary to:
provide the platform
meet legal obligations
resolve disputes
maintain records for safety and compliance
We may retain:
account data while your account is active
limited records after closure where required
9. Safety & Reporting
9.1 If a user reports a serious concern, we may record:
date of report
nature of concern
action taken
9.2 These records are:
minimal
proportionate
used for safety and compliance purposes
9.3 CosyChats does not investigate or manage safeguarding cases.
10. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
To exercise your rights, contact: contact@cosychats.com
11. Data Security
We take reasonable steps to protect your data, including:
secure systems and hosting
restricted access to data
use of trusted third-party providers
However, no system is completely secure, and users share information at their own discretion.
12. Third-Party Services
CosyChats uses third-party providers for:
payments
communication tools
hosting
These providers have their own privacy policies, and CosyChats is not responsible for their practices.
13. Cookies
We may use cookies to:
improve user experience
understand website usage
support platform functionality
You can manage cookies through your browser settings.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date.
15. Contact Us
If you have any questions about this Privacy Policy or your data:
CosyChats / Out of Darkness Comes Light Limited
Email: contact@cosychats.com
Address: By Ways House, Ardleigh Green Road, Hornchurch, Essex, RM11 2LE
🍪 CosyChats Cookie Policy
Effective date: 31 March 2026
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites work properly and improve your experience.
2. How We Use Cookies
CosyChats uses cookies to:
Make the website function correctly
Keep you logged in (where applicable)
Understand how the site is used
Improve performance and user experience
3. Types of Cookies We Use
3.1 Essential Cookies
These are required for the website to work properly.
They may include:
login and account access
security and fraud prevention
booking and payment processes
👉 These cookies cannot be switched off.
3.2 Analytics Cookies
These help us understand how visitors use the site.
For example:
which pages are visited
how long users stay on the site
how users navigate the platform
👉 This helps us improve CosyChats.
3.3 Functional Cookies
These remember your preferences, such as:
language
settings
4. Third-Party Cookies
We may use trusted third-party services (such as analytics or payment providers) which may also place cookies on your device.
These providers have their own privacy policies.
5. Managing Cookies
You can control cookies through your browser settings.
You can:
block cookies
delete cookies
set preferences
Please note that disabling cookies may affect how the website functions.
6. Changes to This Policy
We may update this Cookie Policy from time to time.
Updates will be posted on this page.
7. Contact
If you have questions about cookies, contact:
contact@cosychats.com