Refund Policy
How to Get a Refund. Cosychats.com is committed to treating customers fairly. As the heart of this commitment is the refund policy.
This policy details the circumstances a refund will apply and how to get a refund.
Commitment to Excellence but a parents life is full of surprises.
Firstly we are committed to excellence in everything we do but the nature of being a parent is that things can go wrong. A Booking might not be completed due to a child’s illness or a parenting emergency. We hope such instances can be resolved in the spirit of parents working together and to this end we have produced a Resolution Policy and House Rules to Assist and mediate where required.
How to get a refund – examples of justifiable reasons to refund.
· The Service Provider has failed to contact the Customer at the correct time, or
· The Service Provider has misrepresented their experience or abilities or not provided the Service as described, or
· The Customer is dissatisfied with the Service provided, as detailed above, or
· The Customer or Service Provider cancel the Service at any time, or
· CosyChats.com has adjudicated in a dispute and judged a refund is due, please see our dispute resolution policy.
Get FAIR TREATMENT and Your REFUND Back!
Please raise any concerns you have immediately. Please do not wait till you think How to Get a Refund. We hope we can resolve issues but this will not be the case every time.
How to Get a Refund
Please contact us and explain your reasons for requesting a refund. Please include any supporting information. We may contact you for further information if required.
We will consider the reasons for refund and treat your fairly and quickly.
Where a refund is due we will pay it without delay.
We reserve the right to pass on bank charges or apply an administration charge should such charges be applicable.
Please let us know immediately if you have any concerns.
In order that we can resolve issues quickly and without disruption we ask that you report any concerns to us immediately. Cosychats.com is totally committed to providing a fair and equitable service to everyone who uses its website.
PARENTING IS HARD, IT’S OKAY TO ASK FOR HELP!
⏩ Booking on COSYCHATS.com is now open.
🙌 Whether you’re a new or established parent we ALL need help. We offer Guilt/Judgement Free, Confidential, Supportive, Tailored 1-2-1 CosyChats, with Experienced and Knowledgeable REAL Parents.
🦺 Cosychats Support Sessions are provided via Zoom (or the like) for your comfort and from your chosen safe space. No personal details are required
👵 Parents on CosyChats have a wide experience and knowledge and can assist in many different areas. They can listen, hear you, share their experience and knowledge or just be a listening ear and shoulder to seek comfort from.
❤️🩹 We hope you enjoy and benefit from this service. If you require any further information please message us. Kind Regards CosyChats.com Free spaces are limited subject to approval.
We’re passionate about parenting and being the best parents we can for our children. People say children grow up so quickly, and its SO TRUE but also Years fly but days can drag. We know and understand parenting and want to share our experience and knowledge to help you.
SO WHAT ARE YOU WAITING FOR.
Find the right parent (CosyChatter) for you book a session and start the chat.
Contact US
If you need any help at all please email us at contact@cosychats.com or message us through our socials.
Sometimes life is too short to look back