Safety is paramount to being a good parent. Your welfare and your children’s are foremost in your minds and Cosychats wants to support you in your parenting journey.
The Cosychats service. What we can and can’t provide.
CosyChats.com grew from a desire to help and do good and part of this is a belief that safety is paramount. We are parents and we know how precious children (and adults) are.
We must make absolutely clear what we can provide and what we can’t. Below makes this transparent to customers and parents. We hope you find this useful and informative. Should you have any comments or any concerns whatsoever regarding any interaction, engagement, observation, communication with CosyChats.com or a Service Provider please contact us immediately. contact@cosychats.com
For all users, visitors, participants, Service Providers, Customers, contributors and observers who interact in any way or in any context with www.CosyChats.com or any Service Provider.
We are not medical professionals
If you need the help of a medical or mental health professional, please seek that service. CosyChats.com or any of the Service Providers detailed should not and cannot replace the service provided by professionals.
We are not professional counselors or therapists.
If you need the help of a medical or mental health professional, please seek that service. CosyChats.com or any of the Service Providers detailed should not and cannot replace the service provided by professionals.
Cosy Chatters (Service Providers) experience and knowledge.
Any information or experience shared by Cosy chatters is their own opinion and experience. Information or experience shared should not necessarily be relied upon as being factual or as being a statement of fact, as being best practice; an expert or qualified opinion; a recommendation or plan of action.
Customers must validate Service Providers experience or experience shared as being relative and correct to their circumstances and children’s circumstances.
Service Providers may provide information, experience or knowledge that may be considered incorrect, or is incorrect or not best practice as reviewed by a qualified practitioner or expert in the field or is harmful or be detrimental to your child.
There may be several reasons for this including.
There is no one size fits all. Every child is different. What works for one child may not work for another. Children do not come with a user manual. Customers and parents must always use discretion and judgement.
The Cosy chatter (Service Provider) deliberately did not follow best practice. For example, unhealthy eating (high sugar/fat/salt content snacks), as the child was a particularly fussy eater in the parents view and food intake was the important point, in their view.
The Cosy chatter has not shared all relative information or experience. The Cosy chatters recollection is inaccurate. As to make the experience or knowledge shared incomplete or inaccurate to the actual event.
The customer has not shared all relative information and /or is not aware of all relative information in relation to the child concerned.
The Cosy Chatter was not and is not aware of best practice or correct practice or did not consider it best practice. Either historically or currently. More up to date research, scientific study or qualified or professional opinion may disagree with the Service Providers approach or opinion.
The Cosy chatter may have a different set of beliefs which does not align to what would be considered or is best practice.
The experience and knowledge shared by a Cosy chatter may not be suitable, relative, correct, or appropriate for your or other children, for you or your family.
The knowledge or experience shared may have no or a detrimental impact if followed.
Experience, knowledge or anything else expressed or shared by a Cosy chatter Provider as part of a service booked through cosychats should not be solely relied upon and should be independently researched and verified by the customer to a qualified and reliable source.
Safety is paramount in every situation and as parents we should validate the information and knowledge we receive. This applies through cosychats and elsewhere. This is good practice for any parent. If you are told something check it. Safety is paramount in every situation.
Cosychats service and Cosy chatters Information.
Cosy chatters are self-employed and can set their own availability and hourly rate.
Cosy chatters write their own profile detailing their experience and parenting journey.
Cosy chatters provide the Service to the Customer. Cosychats does not monitor conversations, have the ability to review conversations or is party to discussions. Cosychats does not dictate the style or approach of the Service Provider, how they provide the service or any other part of the service provided.
Cosy chatters are usually subject to a reasonableness assessment. For clarity this is not a defined or formal assessment, no results are recorded or scored. The assessment is not to be relied upon as validation of the Cosy chatters knowledge, experience or capability to provide the Service.
Cosychats does not validate the Cosy chatters profile information, including the experience and parenting information detailed. Cosychats does not validate the Service Providers ability to provide any service or other item as detailed in the profile.
Cosy Chatter Registration
Each Cosy Chatter undertakes a registration process including identity, address, parent (Child’s birth certificate) and DBS, checks.
Cosy Chatters agree to maintaining confidentiality, the exception being if a safeguarding concern is identified, and information be shared with relevant authorities to assist in the safeguarding concern. Safety is paramount.
Cosy Chatters commit to undertaking safeguarding training.
Cosy chatters are interviewed and subject to a reasonableness test. This is test is not to be relied on as confidence in the Cosy chatters ability.
There is a risk when seeking the experience/knowledge of others. CosyChats has considered this at length and believes this risk cannot be eliminated. CosyChats wishes to be clear about this. Safety is paramount.
If you have any concerns over any Service Provider or element of service provided, please contact@cosychats.com immediately.
Cosy chatters Service – The Cosy calls.
In relation to a Service booked through cosychats.com. To the best of their ability, Cosy chatters should always act with integrity, share and communicate their experience and knowledge accurately and not be misleading.
Meetings should always be virtual and never in person.
Cosy Chatters commit to monitoring their own mental health especially when discussing distressing or life changing or other experiences. Should you have any concerns about a Cosy chatter or Cosy call please contact@cosychats.com . The welfare and safety of customers and Cosy chatters is paramount to us.
Requests for diagnosis
Customers or anyone else should refrain from asking Cosy chatters to provide diagnosis, assessment, prognosis or interpretation or opinion of any medical or mental health issue as communicated as part of the service delivered in relation to a booking make through cosychats.com.
Such requests, assessments, diagnosis, interpretation, or medical opinion should always be completed by a qualified practitioner expert in the relevant field. A face-to-face consultation, assessment, examination and additional information or tests may be required.
‘Qualified’ Cosy chatters
Cosy chatters may have relevant experience or knowledge, but this should not be solely relied upon. Customers should seek the opinion of a qualified practitioner(s) acting in that capacity and/or source to validate any such information provided, to their own satisfaction and judgement.
Should the customer require the opinion of a qualified professional employed in that capacity by a trusted employer, the customer must seek this service directly.
To reiterate, as parents’ children’s (and your) welfare and safety is paramount. CosyChats.com and the Service Providers detailed, in no way whatsoever wish to, or replace, any qualified professional service.
Safeguarding & Sign posting
As part your interaction with Cosychats.com or your chosen Cosy chatter a safeguarding issue may be identified.
Your Cosy chatter may identify, or you communicate or observe behaviour that relates to your (and/or those around you) welfare, safety, or something else that causes concern. This may relate to physical or psychological harm or risk of harm.
Examples.
Observe a child being harmed or threatened.
Observe, identify or be communicated, abuse or risk of abuse, either physical or psychological. For example, an abusive relationship.
Welfare issue. For example, new parents under extreme pressure which is creating a welfare concern for them and/or those around them.
If a safeguarding issue is identified.
Cosy chatters should;
If necessary, take immediate action. For example, contact the emergency services clearly communicating the risk, details and as much information as required.
Document the safe-guarding concern,
Use short factual sentences, for example use bullet points
A concise statement would be: Identified that child had bruising. When asked about the bruise, parent (name) said ‘i lost my temper’ I have reported my concerns to 101.
Preserve and document evidence.
As part of Safeguarding customers may be directed to relevant Services. These may vary from area to area and the list below is not prescriptive.
PARENTING IS HARD, IT’S OKAY TO ASK FOR HELP!
⏩ Help For Parents from COSYCHATS.com.
🙌 Whether you’re a new or established parent we ALL need help. We offer Guilt/Judgement Free, Confidential, Supportive, Tailored 1-2-1 CosyChats, with Experienced and Knowledgeable REAL Parents.
📞 Please WhatsApp or Message us and we will arrange everything for you. If you prefer you can visit COSYCHATS.com and book directly.
🦺 Cosychats Support Sessions are provided via Zoom (or the like) for your comfort and from your chosen safe space. No personal details are required
👵 Parents on CosyChats have a wide experience and knowledge and can assist in many different areas. They can listen, hear you, share their experience and knowledge or just be a listening ear and shoulder to seek comfort from.
❤️🩹 We hope you enjoy and benefit from this service. If you require any further information please message us. Kind Regards CosyChats.com
We’re passionate about parenting and being the best parents we can for our children. People say children grow up so quickly, and its SO TRUE but also Years fly but days can drag. We know and understand parenting and want to share our experience and knowledge to help you.
SO WHAT ARE YOU WAITING FOR.
Find the right parent (CosyChatter) for you book a session and start the chat.
Why asking for help is hard but people want to help more than we realise.
Contact US
If you need any help at all please email us at contact@cosychats.com or message us through our socials.
