Frequently Asked Questions

Using CosyChats is simple.

 Browse the profiles of parents and find someone whose parenting journey or family experiences feel relevant to your own.

 Choose who you’d like to talk to.

 Book a one-to-one conversation.

 Share your own experiences of parenting and family life by video, phone or text.

Every conversation is based on personal experiences and perspectives, not advice, guidance or professional services.

Sometimes we want to do something thoughtful for someone we care about, but we also recognise that our own experiences may be different from theirs.

Booking a CosyChats conversation gives someone the opportunity to talk to a parent whose parenting journey or family experiences feel relevant to their own.

It isn’t about speaking on their behalf or suggesting what they should do. It’s simply an opportunity for them to have a conversation with another parent and decide for themselves what they’d like to talk about and what they’d like to share.

Whether it’s for a new parent, an adult son or daughter, another family member or a friend, booking a conversation can be a thoughtful way of introducing someone to a conversation they may value.

The person receiving the booking remains in control of the conversation and what they choose to discuss.

The parents you’ll find on CosyChats come from many different backgrounds, parenting journeys and family experiences. They’ve chosen to share those experiences through private one-to-one conversations with other parents.

They join the platform as parents sharing their own lived experiences—not as professionals, experts or people providing a service. Some may have professional backgrounds, but every conversation is based on their own personal experiences of parenting and family life rather than advice, guidance or professional services.

Everyone applies to join and completes an onboarding process so they understand the platform’s approach, the importance of sharing lived experiences, and the guidelines that help conversations remain respectful and centred on personal experience.

Where appropriate, we carry out identity checks as part of the onboarding process. Parents share their own personal experiences, which are not independently verified by the platform.

A CosyChat is a private one-to-one conversation where you and a parent on the platform share your own experiences of parenting and family life.

You decide what you’d like to talk about, whether that’s a particular stage of parenting, a family experience, or the everyday realities of family life. Conversations take place by video, phone or text, depending on what you’ve arranged together.

To help keep conversations clear and respectful:

 Conversations are based on personal experiences and perspectives.

 Parents do not provide advice, coaching, counselling, therapy or professional services.

 Avoid sharing unnecessary personal, sensitive or financial information.

 Treat one another with respect at all times.

 Either person can end the conversation at any time.

Every family’s journey is different. CosyChats is about sharing personal experiences and perspectives, not determining the “right” way to parent.

Yes. Conversations take place privately between you and the parent you’ve chosen.

To arrange your conversation, you’ll need to exchange the contact details needed for your chosen conversation method, such as video, phone or text.

To help protect your privacy:

 Only share the contact information needed to arrange your conversation.

 Avoid sharing unnecessary personal, sensitive or financial information.

 Conversations are not monitored or recorded by CosyChats.

 Payments are processed securely through Worldpay, a global payment provider. Payment details are entered on Worldpay’s secure payment page and are not retained by CosyChats.

If something concerns you, or your situation requires urgent or specialist support, please contact an appropriate service.

Conversations are intended to remain private between the people taking part. However, if a serious safeguarding concern is reported to us, we may share relevant information with the appropriate authorities where necessary.

Once you’ve chosen the parent you’d like to talk to, booking your conversation is straightforward.

Step 1 – Choose when you’d like your conversations to start
Select the date of your first conversation from the parent’s available booking times.

Step 2 – Choose the length of each conversation
Select the duration of each conversation in 10-minute blocks. Each parent sets an hourly conversation fee, so the total cost is calculated according to the length of the conversations you book.

Step 3 – Choose your conversation schedule
Select the days you’d like your conversations to take place from the parent’s available schedule and choose how many weeks you’d like your booking to continue. For example, you could book 30-minute conversations every Monday and Thursday for four weeks.

Step 4 – Review and pay
You’ll see a summary of your booking schedule and the total cost before confirming your booking. Payments are processed securely by Worldpay, and your payment details are entered directly on Worldpay’s secure payment page.

Step 5 – Have your conversations
Your booking is confirmed once payment has been completed. Conversations take place by video, phone or text, depending on the conversation method you’ve chosen.

If your plans change, booked conversations can be rearranged where both parents agree.

Payments are processed securely by Worldpay, a global payment provider.

When you make a booking, your payment details are entered directly on Worldpay’s secure payment page. CosyChats does not receive or retain your payment card details.

Once your payment has been processed, your booking is confirmed and you’ll receive the information you need for your conversation.

We’re always interested in hearing from parents who would like to share their own experiences of parenting and family life through one-to-one conversations with other parents.

Parents on CosyChats aren’t experts or professionals providing a service. They’re parents who believe in the value of sharing lived experiences openly, honestly and respectfully.

If that sounds like you, we’d love to hear from you.

Every application is reviewed individually. As part of the joining process, you’ll complete an application, create a profile and short introduction video, and have an informal conversation with us. This gives us an opportunity to explain how the platform works, discuss the guidelines, answer any questions, and make sure we’re all comfortable that it’s the right fit.

If your application is successful, we’ll guide you through the remaining onboarding process before your profile is published.

If you’d like to find out more about joining CosyChats as a parent, please contact us at contact@cosychats.com.

If you can’t find the answer you’re looking for, we’d be happy to help. Please get in touch and we’ll do our best to answer your question.