How to resolve a disagreement.
We sat down and thought about this and realised Cosychats is by parents, for parents and if there is one thing good parents can do its resolve disagreements.
Parents know how to resolve a disagreement. they do it most days with their children but not every disagreement will be resolved so we put in place a framework to help you. We have tried to be as reasonable as we can in writing this. We will try to be as reasonable as possible in resolving any disagreements.
How to resolve a Disagreement.
Consider both sides.
Understand the other view point.
Has the Service been provided?
Establish what you are dis-satisfied with.
Has both parties acted in good faith and been reasonable?
What would be a reasonable soultion for you.
Communicate your points and suggested solution.
Consider how flexible you could be for a solution.
Keep talking. Be reasonable. Keep it civil. Work in facts.
Act in good faith.
If you are unable to reach agreement we are here for you.
Refunds
Firstly, in instances where the service provided by the Cosychatter (Service Provider) has not been satisfactory or the Cosychatter has not acted in a reasonable manner. We will adjudicate and where appropriate make a refund and endeavor to resolve the situation to your satisfaction. Please see our Refund Policy. Please email contact@CostChats.com.
Resolution
As a last resort where a disagreement cannot be resolved we can adjudicate to reach a final agreement.
We will act as quickly and as fairly as we can. Where we adjudicate we will take a reasonable and fair approach. We will consider and review the Cosy chatter Service provided and be reasonable and fair in our decision. We will treat all parties fairly.
Profit
We will never profit from any dispute and will actively encourages resolution of any dispute.
If you are still dissatisfied you may challenge our decision. This matter can be adjudicated again. This decision will be final though. Life is too short.
Please see our Refund Policy and Terms and Conditions.
Before raising a dispute to Cosychats.Com, please make sure you have exhausted every opportunity to amicably resolve the dispute. If you really have been unable to reach a satisfactory agreement please contact us. Please detail the nature of the service, the reason for dispute and your booking reference.
PARENTING IS HARD, IT’S OKAY TO ASK FOR HELP!
⏩ We have LIMITED FREE SPACES for our Start-Up COSYCHATS.com.
🙌 Whether you’re a new or established parent we ALL need help. We offer Guilt/Judgement Free, Confidential, Supportive, Tailored 1-2-1 CosyChats, with Experienced and Knowledgeable REAL Parents.
📞 Please WhatsApp or Message us and we will arrange everything for you. If you prefer you can visit COSYCHATS.com and book directly.
🦺 Cosychats Support Sessions are provided via Zoom (or the like) for your comfort and from your chosen safe space. No personal details are required
👵 Parents on CosyChats have a wide experience and knowledge and can assist in many different areas. They can listen, hear you, share their experience and knowledge or just be a listening ear and shoulder to seek comfort from.
❤️🩹 We hope you enjoy and benefit from this service. If you require any further information please message us. Kind Regards CosyChats.com Free spaces are limited subject to approval.
We’re passionate about parenting and being the best parents we can for our children. People say children grow up so quickly, and its SO TRUE but also Years fly but days can drag. We know and understand parenting and want to share our experience and knowledge to help you.
SO WHAT ARE YOU WAITING FOR.
Find the right parent (CosyChatter) for you book a session and start the chat.
Contact US
If you need any help at all please email us at contact@cosychats.com or message us through our socials.
